Description

K2United is now hiring a full-time IT Technician to join our team and provide technical support services to our employees. As an entry-level position, we are seeking an individual with an equal passion for computer systems and helping people. 

About You:

You are passionate about delivering top-notch service and are dedicated to ensuring customer satisfaction at every interaction. If you have a proven track record of success in the help desk field and are a reliable and trusted resource for resolving IT issues, we encourage you to join our team. If you're the right person, you will resonate with:

• Exhibiting patience and sincerity when dealing with user inquiries and issues. 
• Communicating technical information clearly to non-technical clients while identifying the root issue and explaining its solution. 
• Diagnosing identified issues and promptly resolving them with long-term solutions in place.
• Obtaining and maintaining Microsoft and third-party certifications appropriate for technologies used. 
• Coordinating with other departments to streamline user onboarding/offboarding and job change processes.
• Using a variety of web browsers and email clients proficiently.
• Possess good organizational skills, maintain a team player mindset, and take initiative in your work.

Your Impact:

• Primary resource anticipating, servicing, and resolving user technology needs.
• Securing and maintaining workstation hardware and software to optimize performance and minimize user downtime.
• Providing lifecycle management of user accounts with correct permissions and privileges to maximize user productivity while maintaining security .
• Operating IT goods and servicing pipelines at the speed business requires. 
• Securing and maintaining connected devices operating within the K2 environment. 

Salary: $40,000

Who is K2United?

At its core, K2United is a group of unique people coming together to do the remarkable. We believe in creating a workplace where sincerity and open communication are the norm. We value respect, encourage innovation, and believe wholeheartedly in the value of collaboration and a little nerdy camaraderie. Our talented teams have provided cybersecurity advisory services to federal agencies for over 20 years, and we also develop industry-recognized online education through our CareerSafe brand.

We think we’re a pretty fantastic company to work for, but you don’t have to take our word for it: K2United is a certified Great Place to Work® and has been named one of the Best Small Workplaces™ in the U.S. 

Benefits:

• 401(k) plan with employer matching contributions
• Low-cost, comprehensive medical benefits for employees and their families
• Flexibility for those needing time off for jury duty, voting, military leave, etc.
• Wellness stipend program (includes fitness reimbursement program)
• Tuition stipend
• Casual dress work environment
• Technical training and certifications as required
• Any of our CareerSafe Online training courses for free to employee and immediate family

Requirements

• Previous work experience providing software and/or Internet tech support by phone.
• Working knowledge of Microsoft Office applications (Word, Excel)

Education: High School Diploma or GED

Physical Demands: The physical demands listed below are required to perform the essential functions of this job. Reasonable accommodations can be made to help individuals with a disability to perform essential job functions. An employee in this role must remain in a stationary position 75% of the time and will occasionally need to move about inside the office to access file cabinets and office machinery. This position requires constant operation of a computer. The employee must frequently communicate and exchange accurate information. 

Work Environment: This job will operate in a well-lit and temperature-controlled office environment. In this role, there will be standard office equipment such as phones, computers, photocopiers, and filing cabinets. A designated space and desk setup will be provided.

You must be a United States citizen, be willing to take a drug test as part of the selection process, and submit to a credit and background investigation as part of the selection process. The US Government restricts access by Foreign Nationals to certain types of technology and technical data. Consequently, this posting is intended only for US citizens.K2United, LLC provides equal employment opportunities to all qualified applicants without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender, gender identity or expression, sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.